How to Turn Off Automatic Renewal
If your subscription is on auto-billing and you do not intend to renew at the end of your term, please follow the steps below. This will ensure that your account will simply expire at the end of your term rather than renewing automatically.
Please note: If you forget to cancel your renewal and are automatically charged for another term, please contact us for a full refund!
Log in to your account here:
Once you're logged in, click your name in the top right corner of the navigation bar to get to My Account.
On your account page, scroll down to your account information (below your profile information). You will know your account is on auto-billing if you see the button to the right called Cancel Subscription. The term length and amount will be listed in the Your Subscription box.
Click the Cancel Subscription button on the right to turn off your auto-billing and have your account automatically expire at the end of your term. Follow the prompts to continue with the subscription cancellation.
If you need any further assistance with cancelling your auto-billing or if you need to request a refund if you forgot to cancel, please contact us and we will be happy to help.